Platform · Helpdesk SLM, A2A, MCP

Tech Support AI

Helpdesk SLMA2AMCPHW+SW

Hardware & software diagnostics with zero human ticket churn.

Hardware/software autonomous helpdesk — and Edge-Compute IoT Hub bridge. Walks employees through IT issues and routes telemetry from physical office hardware into Unified Enterprise Memory.

TECH SUPPORT AI.

Technical breakdown

  • Hardware & Software Diagnostic SLM

    SLM

    Specialized helpdesk model walks employees through resets, driver issues, and SaaS misconfig without waiting on human L1.

  • Automated Ticket Resolution

    MCP

    MCP tools hit MDM, IdP, and observability. Resolutions close tickets and write proof back into Personal Context Agent memory.

  • Zero-Human Debugging Path

    A2A

    When code is required, A2A delegates to a Coding Agent. Humans only enter for privileged or high-risk escalations.

Live stream · tech-support
$ techsupport diagnose --scope hw+sw --escalate a2a
> Ticket #4821 · laptop Wi-Fi flapping after VPN update
> MCP: device.mdm.get_status · OK
> A2A handoff → Coding Agent for driver rollback script
> Script executed · Wi-Fi stable · user confirmed
> Status: Resolved without human L2.
  • Auto-resolve rate

    78%+

  • Median TTR

    4.2 min

  • Channels

    Slack / Teams

  • Primary metric

    Autonomous ticket resolution · IoT telemetry ingress

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