Platform · Helpdesk SLM, A2A, MCP
Tech Support AI
Hardware & software diagnostics with zero human ticket churn.
Hardware/software autonomous helpdesk — and Edge-Compute IoT Hub bridge. Walks employees through IT issues and routes telemetry from physical office hardware into Unified Enterprise Memory.
TECH SUPPORT AI.
Technical breakdown
Hardware & Software Diagnostic SLM
SLMSpecialized helpdesk model walks employees through resets, driver issues, and SaaS misconfig without waiting on human L1.
Automated Ticket Resolution
MCPMCP tools hit MDM, IdP, and observability. Resolutions close tickets and write proof back into Personal Context Agent memory.
Zero-Human Debugging Path
A2AWhen code is required, A2A delegates to a Coding Agent. Humans only enter for privileged or high-risk escalations.
$ techsupport diagnose --scope hw+sw --escalate a2a> Ticket #4821 · laptop Wi-Fi flapping after VPN update> MCP: device.mdm.get_status · OK> A2A handoff → Coding Agent for driver rollback script> Script executed · Wi-Fi stable · user confirmed> Status: Resolved without human L2.Auto-resolve rate
78%+
Median TTR
4.2 min
Channels
Slack / Teams
Primary metric
Autonomous ticket resolution · IoT telemetry ingress
Deploy Tech Support AI into your matrix.
Apply for entry with Tech Support AI pre-selected. Our operators provision your tenant after review.
Apply for Tech Support AIContinue the journey